MEMBERS

PEP Vision is simple to understand and use

Member Portal

Review your benefits, request a new ID card, print a temporary ID card, and review your claims.

Out-of-network claims

We know there are times when an out-of-network provider works best for you. Click here to find out how to file your out-of-network claim.

Find a provider

Find eyecare providers near you that offer the services you need.

LASIK discounts

PEP Vision has partnered with QualSight LASIK to provide discounted pricing for our members.

FAQs

Some of the most frequently asked questions and their answers. 😉

PEPOptical.com

Order your contacts or glasses online using your PEP Vision benefit and have them delivered to your door! Free shipping and returns and no claims to file!

Out-of-network claims

Submit an out-of-network claim if you have seen an out-of-network provider or utilized an in-store sale or promotion from an in-network provider.

If you choose to use an out-of-network provider or utilize an in-store sale or promotion from an in-network provider, pay the provider in full for the services and eyewear received at the time of your appointment.

You can download a claim form for submission via mail or fax. Or submit a claim online!

You will receive a reimbursement check within 5 weeks of when your claim was submitted.

Mail or fax your claim form to:

PEP Vision
Attention: Claims Department
48 Courtenay Drive
Charleston, SC 29403

OR

Fax: (843) 577-5895

Frequently asked questions

Visit our Find A Provider page and search for providers by zip code or address.

Visit our Find A Provider page and search for providers by zip code or address. Choose the provider you wish to see from the list and call to schedule your appointment. Let the provider know that you are a PEP Vision member at the time you schedule your appointment.

Please be sure to show your ID card at the time of your appointment. The in-network provider’s office will file all claims. You are only responsible for payment to the in-network provider for any amount exceeding your material allowance and any copays.

No. You will receive the most benefit from your vision plan by seeing an in-network provider, but you may go to any provider you choose. For more information on out-of-network benefits and how to file an out-of-network claim, please click here.

You only need to submit a claim for reimbursement if you see a provider that is not an in-network provider or if you purchased products or services through a sale or promotion from an in-network provider. For more information on out-of-network benefits and how to file an out-of-network claim, please click here.

Yes. You can view your benefits, request an ID card, and view existing claims by logging into the Member Portal.   If you have any issues logging into the Member Portal, call us at 1-800-368-9609 Monday – Friday 9:00 a.m. to 5:00 p.m. (EST) to have a Member Service representative assist you.

Yes. You can print an ID card and request an ID card be mailed to you by logging into the Member Portal.  If you have any issues logging into the Member Portal, call us at 1-800-368-9609 Monday – Friday 9:00 a.m. to 5:00 p.m. (EST) to have a Member Service representative assist you.

Yes. You can purchase prescription glasses and contact lenses online and file an out-of-network claim.

No. PEP Vision does not coordinate benefits with other vision plans or vision benefits under health insurance plans.

Please ask your doctor to visit our website to learn how to join our network or call us at 800-368-9609. We will be happy to invite them to join the network.

We're here to help

We're here to help

We know some questions can only be answered with an email or phone call. If you can’t find what you’re looking for, please reach out and ask us directly.